Shipping & Returns
Shipping
We provide free shipping for Canadian customers on orders over $79 and for US customers on orders over $149!
We make every effort to process your order as quickly and carefully as possible by processing and shipping most orders with 48 hours—even during the busy season!
All of our shipments are sent via Canada Post or UPS using their expedited parcel service. Once your order is shipped, we will send you an email with your tracking information.
We regret that we are only able to ship to Canada and the US at this time.
Returns & Exchanges
We love our products and want you to love them too! Your satisfaction is our top priority. If, for any reason, you are not pleased with your purchase, we will gladly accept a return within 14 days of when your order was delivered (please note: all sales items are final sale). The product needs to be in the same condition as you received it (unworn, unwashed, with original tags, and free of stain, odor, animal hair, and damage) and in the original undamaged product packaging with your purchase/gift receipt or online order number.
Your item(s) may be returned via mail to our store for a refund. Return costs are the responsibility of the sender and we are not responsible for return items lost in transit. Returns must mailed back within 14 days from the date of delivery of your order.
For purchased items, your refund will be credited to the original form of payment used to make the purchase. For gifted items, we will issue store credit in the form of an electronic gift card.
If you want to swap an item for a new size or color, you can exchange!
Final sale items are not eligible for exchange or refund.
Please email us at info@shoplilliput.com if you have any questions.